Talybont Stores Post office and Canalside Cafe customer privacy notice

Registered name: Naval Enterprise Limited

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

enquiries@talybontstores.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Health information (including dietary requirements, allergies and health conditions)
  • Photographs or video recordings
  • Call recordings
  • Information relating to compliments or complaints

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)
  • Audio recordings of public areas (including indoor and outdoor spaces)
  • Video and CCTV recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Call recordings
  • Information relating to health and safety

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Video recordings of public areas
  • Audio recordings of public areas
  • Video recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Call recordings

We collect or use the following information to For wellbeing of staff, food and hygiene and health and Safety :

  • Photographs or video recordings
  • Recorded images, such as photos or videos

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
  • Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
  • Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
  • Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • • (d) to support law enforcement bodies in the prevention, detection and prosecution of crime; • (e) to assist in day-to-day management, including ensuring the health and safety of staff and others; or • (f) to assist in the effective resolution of disputes,

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • • (d) to support law enforcement bodies in the prevention, detection and prosecution of crime; • (e) to assist in day-to-day management, including ensuring the health and safety of staff and others; or • (f) to assist in the effective resolution of disputes,

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for For wellbeing of staff, food and hygiene and health and Safety are:

  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • • (d) to support law enforcement bodies in the prevention, detection and prosecution of crime; • (e) to assist in day-to-day management, including ensuring the health and safety of staff and others; or • (f) to assist in the effective resolution of disputes,

Where we get personal information from

  • Directly from you
  • CCTV footage or other recordings
  • Providers of marketing lists and other personal information
  • Suppliers and service providers

How long we keep information

Personal data

Naval Enterprise Limited processes personal data for a minimum amount of time, usually three years. After that, purchase data is anonymized and stored for up to 10 years. 

Research panels and market surveys

Information submitted to research panels and market surveys is deleted three years after it’s created. 

CCTV

CCTV data is kept for no more than one month after it’s created. 

Insurance claims

Personal data for claims involving personal injury may be kept for up to 21 years from settlement. For subsidence claims, personal data may be kept for up to 25 years. 

Marketing records

Marketing records are kept for three years after the last activity with Naval Enterprise Limited 

Employee records

Information about employees is kept for seven years after their employment ends. 

Who we share information with

Others we share personal information with

  • Professional or legal advisors
  • Relevant regulatory authorities

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

19 November 2024